Services in general
In addition to the off-the-shelf software solution, Remain and her international partners provide a complete range of services related to software life cycle support. These services include advisory, audits & scans, process implementation, product implementation & training, consultancy, remote management and (SLA-based) Service Desk.
Training
Our training courses last one or two days and can be given at your premises or at our Head Office in Nieuwegein. Currently we offer four basic training courses that can be completely "custom-built" to your situation:
TD/OMS User
A course for employees who are going to develop and manage applications with TD/OMS. In one day you will gain insight into the most important processes of TD/OMS and enhance your capabilities in using it. This course will also address the basic features of the Eclipse in relation to the TD/OMS Eclipse GUI. Depending on your requirements the will focus on the TD/OMS GUI or on the usage of TD/OMS within RDi.
TD/OMS Application Manager
A course for employees who are going to manage and organize TD/OMS within their organization. In two days you gain insight into the most important processes of TD/OMS, enhance your capabilities in using it, and you learn to organize and manage the environment within TD/OMS.
TD/OMS Special
A "refresher course" for employees who have already been working with TD/OMS for some time, or who would like to get acquainted with the management of advanced features like IFS-objects, objects on distributed platforms, document management and JAVA developement etc. In one day you will catch up on the latest functions of TD/OMS. Besides this, you will practice your capabilities in the use of the solution.
Help Desk Management System Application Manager
A course for employees who manage and organize the Help Desk Management System. After this one-day course, participants have gained sufficient knowledge to be able to carry out this process independently and successfully.
Introduction RDi (Rational Development suite for IBM System i)
This one day course introduces RDi in the Eclipse development environment. This course is meant for AS/400 and System i programmers who want to learn how they can use the RDi to develop AS/400 and System i server components (RPG, COBOL) in combination with JAVA development Etcetera).
Developing Eclipse RCP (Rich Client Platform)
Eclipse RCP has become the leading platform for Java-based Rich Client development. In this 4 day course you will get familiar with all relevant concepts and features of the Eclipse Rich Client Platform (RCP), enabling you to design your personal RCP applications. Throughout the training, participants will be given the opportunity to apply theoretical contents in several labs.
Reporting with BIRT
Eclipse BIRT (Business Intelligence and Reporting Tool) is THE Open Source Eclipse reporting solution. Using Eclipse plugin extensions, interactive reports are conveniently generated with a WYSIWYG editor.
The tool's Viewer Engine can be easily integrated into an Eclipse application (RCP or web server) and reports may be generated and exported in various formats like HTML, PDF, XLS, PPT or DOC. This training explores the potential of the BIRT technology both in theoretical and practical episodes.
BIRT is fully integrated into TD/OMS. You can create advanced reports with BIRT but you can also utilize BIRT to create reports from your own database. This one day course teaches the fundamentals of BIRT.
For more information please call +31 (0) 30 600 50 10 or email: info@remainsoftware.com
Consultancy
Supplying a solution is only the first step. The real benefits will be achieved from a fast and clear "custom-made" implementation.
Minimize your risk with the 5 step "SMILE" Implementation Approach
Our mutual target is to deliver a robust Software Change Management system. SMILE is proven, based on best practices and consists of 5 steps.
Each step has its own deliverables with a specific purpose and context, which can be verified, reviewed and approved.
Step 1: Scan
With the Quick Scan, we analyze the methods, processes and tools you use for software development within your organization. Our consultants map both written and unwritten procedures. The outcome of the scan indicates where possible bottlenecks in your Software Life Cycle Process could arise. Furthermore, we indicate how you will be able to solve these bottlenecks. If custom-made jobs are necessary, for example creation of interfaces, we can provide this special software requirements as well.
Step 2: Modelling
Modelling is the pre-implementation phase. We can perform a Proof of Concept (POC) which will show that the solution can meet the requirements of the customer by using a limited set of the customer application.
Step 3: Implementation
Now it comes to the final tuning of the system. All neccessary steps will be taken to deliver a custom made Software Change Management environment. All Users and Administrators will be well trained.
Step 4: Going Life
We deliver an operational environment which can be supported by the customer or by us. After finishing the implementation we offer so-called after care days. The degree at which after care is needed depends upon customer needs and requirements.
Step 5: Evolve
Your company willl change. New activities and new requirements will occur and have impact on the software development process and on the configuration of our solution. The continuity of your developement process is of the highest importance. A regular Health Check is therefore needed to stay tuned and keep competition behind. Also the implementation of new versions and updates of our solution will help your company to anticipate quickly on new demands from your customers. A Service Level Agreement (SLA) will guarantee recources and skills at the moment you need them.
Help Desk
We provide Help Desk facilities around the clock together with our International Partners.
A software maintenance contract is part of the software license.With the maintenance contract you will be assured of free new releases and interim solutions for noted shortcomings of the software or small functional updates. The releases and interim updates are supplied together with a clear installation manual. If you still have questions or you want to report a fault or a problem, you can always contact our Service Desk. You can reach the Remain Service Desk on business days between 8:30 hours am and 6.00 hours pm by phone or by email.
Phone: + 31 (0) 30 600 50 10 o
Email: helpdesk@remainsoftware.com