Registers each incident, reports the event to the correct person, and ensures a controlled handling. Beside that (in addition), the module creates an incident database in which employees can search for the solution of known problems. Because you decide the routing of a call by yourself, this module connects seamlessly to your helpdesk.

The module Work Management has the following characteristics:

• The Helpdesk functionality is employed to register every incident with their forthcoming actions. Similar incidents can be collected, settled or sent to a focal point in an organisation. This module can be used locally as well as in a network.
• The Request Management functionality registers confirmed requests, tasks that follow from a request, and the objects belonging to a task. This module provides information on the status of requests and tasks.
• The Source Compare & Merge functionality enables the user to determine differences between two versions of a source and integrate them into a next version. This module uses the source as a base and is especially suited to manage situations of dual maintenance.
• The Object Transfer functionality provides in the local transfer of objects and guards possible exceptions per object.