OCTO:Open Core for Technology Orchestration/TDOMS/Tracker/Server Management

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Server Management

Add a Server

First a server has to be added that points to the server in the external issue management system. This can be done by clicking the Octo tracker plugin gearIcon.png button to the left of the servers menu on the top left of the tracker plugin and then select Octo tracker plugin addIcon.png Add Server.


Octo tracker plugin server management addServerAction.png


The wizard to add a server opens.


Octo tracker plugin server management addServerWizard.png


Here the server credentials must be given in order for a connection to be established and the server to be added. The credentials vary depending on the issue management system and the type of server itself (e.g. Cloud or private). The most common credentials required are type, name, URL, username/e-mail and password/access token.

  • Type: The type of server like Gravity, JIRA etc.
  • Name: A unique name to identify the server.
  • URL: The URL of the server.
  • Username: The username with which to login in the server. In case it is required then this field will become available.
  • E-mail: The e-mail with which to login in the server. In case it is required then this field will become available.
  • Password or Access Token: The password or access token with which to login in the server (depending on the server requirements).


    • At the bottom left of the wizard are also two additional options:

  • Force Save: Check this box in order to save the server even if authentication fails (default is false). This is useful when a mistake exists in a field and its correct value can't be retrieved instantly. The server is saved and you can come back later and correct only that incorrect value.
  • Save in OCTO server: Check this box to save the server information in the OCTO server instead of the local storage (default is false). This is useful when the server needs to be accessed from different browsers or even computers. If its not saved in the OCTO server then it won't exist in those scenarios.


    • Add a Gravity Server

    For Gravity all server URLs have to end with /gravity, for example https://helpdesk.remainsoftware.com/gravity

    Edit a Server

    A server can be edited by pressing the Octo tracker plugin gearIcon.png icon again on the top left and then Octo tracker plugin editIcon.png Edit Server while having the desired server selected in the servers menu. The same credentials will appear as when the server was added. Everything can be changed except the type of server.

    Delete a Server

    A server can be deleted by pressing the Octo tracker plugin gearIcon.png icon on the top left and then Octo tracker plugin deleteIcon.png Delete Server while having the desired server selected in the servers menu. The server information will appear again as a confirmation before deleting.