Skip to main content


In cooperation with our International Partners, we support our customers with Helpdesk facilities around the clock.

Helpdesk support is part of our software maintenance contract, which is included in our software license along with new releases, interim solutions, and functional updates. 

Using Helpdesk is fast and easy:

  1. First, you create a new account or log in if you already have one.
  2. Once you're there, you can search to see what other customers have reported and our reply to it.
  3. If the answer you were looking for is not there, you can file an issue, ask for an enhancement, or send us a question.

We're Here for You

You can reach the Remain Software Service Desk on business days between 8:30 a.m. and 6:00 p.m. CET.

If you need further assistance or have questions, you can reach us at:

Phone: + 31 (0) 30 600 50 10 
Technical emergencies outside office hours: (+31) 6 2237 1297